Oxford Bus Company

Our Customer Services team can be reached using the above contact details to provide information on timetables, fares, routes, general information or to take your feedback. Advisers are available between 08:30 and 17:30, Monday to Friday and Saturday, 10:00 to 16:00.

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Thames Travel

Our Customer Services team can be reached using the above contact details to provide information on timetables, fares, routes, general information or to take your feedback. Advisers are available between 08:30 and 17:30, Monday to Friday and Saturday, 10:00 to 16:00.

Media enquiries

For media enquiries please contact Greig Box Turnbull at http://fortitudecommunications.com on 03301 331 074 or email [email protected]

Customer feedback

Do you have feedback on recent experiences using our bus services, or in relation to a specific incident? If so, then please contact us via the telephone number or email address for the relevant company above.

Have you seen someone going out of their way to give you or somebody else great customer service? Let us know by Saying Thanks.

Bus Users UK

Bus Users UK can also help out if something unsatisfactory happens on your bus or coach journey, whether you're a member or not. If you have a problem on a bus or coach journey, please contact Oxford Bus Company first. If you don't feel the company has resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. Visit the Bus Users UK website at www.bususers.org.

Independent passenger surveys

The government passenger watchdog, Transport Focus, regularly conducts surveys on the bus industry. Click here to view the latest Transport Focus survey covering Oxfordshire.